Contact details
For privacy questions or requests, contact:
Email: [email protected]
Phone: +61 2 8015 7342
Address: Level 12, 90 Pitt Street, Sydney NSW 2000, Australia
Privacy Policy for Royal Reels (Australia)
Royal Reels (“we”, “us”, “our”) operates the website royalreels-official.net (the “Website”). This Privacy Policy explains what personal information we may collect, how we use it, how we protect it, and the choices available to you in Australia.
This policy is intended to be practical and transparent. It does not create guarantees of security or service availability, and it should be read alongside any notices presented at the point of collection.
By continuing to browse, you may allow the use of cookies according to your preferences. Where required by law, we will ask for your consent before activating non-essential cookies.
Cookies are small text files that a site can save on your browser or device. They are often used for the platform to function correctly, to remember choices (e.g., language), and to understand how the service is used.
In addition to cookies, we may use equivalent technologies (e.g., local browser identifiers) for comparable purposes.
Scope of this policy
This Privacy Policy applies to personal information collected through:
- The Website and related pages
- Account creation and account management features
- Customer support communications
- Security and fraud-prevention checks connected to the Website
It does not cover third-party websites or services that you access through links or integrations. Those services have their own privacy practices.
We use cookies to:
- maintain the session and enable essential functions (login, security, fraud prevention);
- improve service performance and stability;
- remember settings and preferences;
- measure platform usage to identify errors and optimize the experience;
- where appropriate, display more relevant content or communications based on interests.
Personal information we may collect
The data we collect depends on how you use the Website and which features you choose to use. Categories may include:
Identity and contact information
Examples may include your name, username, date of birth (for age verification), email address, phone number, and contact preferences.
Account and profile information
Examples may include login credentials, authentication details, and settings you choose within your profile. Passwords are typically stored in a protected form rather than in plain text.
Usage information
Examples may include pages viewed, clicks, navigation paths, timestamps, session duration, and interactions with on-site features.
Device and technical information
Examples may include device type, operating system, browser type, IP address, approximate location derived from IP, language settings, and identifiers used for security or analytics.
Transaction-related information (if applicable)
If the Website supports payments or paid features, we may collect records of transactions, payment status, and payment method metadata. Sensitive payment details are typically handled by payment providers rather than stored directly by us.
Support communications
If you contact support, we may keep copies of messages, attachments you provide, and internal notes needed to respond and resolve issues.
Strictly necessary cookies
They are essential for the service to function. Without them, some features would not be available (for example, authentication, security, load balancing). These cookies normally cannot be disabled from our preference system, although you can manage them from your browser (see relevant section).
Performance and analytics cookies
They help understand how the platform is used (e.g., pages visited, loading times, error events). The information collected is usually aggregated to compile statistics and improve the service. Where applicable, they are activated only with your consent.
Functionality cookies
They allow us to remember choices to offer a more consistent experience (e.g., region, language, display settings). They can be activated by our tools or by integrated components, and in certain cases require your consent.
Advertising and targeting cookies
If we ever use targeting cookies, their purpose would be to limit repetitions, measure campaigns, and display content more aligned with interests. If we do not perform interest-based advertising, this category may be disabled or used in a limited way. When present, it will be managed through consent and you can reject it without losing access to essential functions.
How we use personal information
We may use personal information for the following purposes:
Providing and operating the Website
To create and manage accounts, enable requested features, remember preferences, and deliver core site functionality.
Safety, security, and integrity
To protect users and the Website, including detecting suspicious activity, preventing fraud, managing authentication, and enforcing policies.
Customer support and communications
To respond to questions, verify identity where necessary, troubleshoot issues, and communicate important service information.
Analytics and improvement
To understand how the Website is used, evaluate performance, fix errors, and improve usability. Where required, optional analytics may rely on consent.
Marketing preferences and optional updates
Where you choose to receive updates, we may send communications consistent with your preferences. You can opt out of non-essential messages through available controls or by contacting support.
Where applicable, you will see a cookie notice that allows you to:
- accept all non-essential cookies;
- reject non-essential cookies;
- configure by categories (e.g., analytics or functionality).
You can change your decision at any time from the privacy/cookie options available on the platform or by resetting cookies in your browser. Please note that revoking consent does not affect the legality of previous use based on your authorization.
Legal bases for processing (general)
Depending on the circumstances and applicable requirements, processing may be based on:
- Contract necessity: to provide services you request or to administer your account
- Legitimate interests: to maintain security, improve the Website, and prevent misuse (balanced against your rights)
- Consent: for certain optional cookies, analytics, or communications where consent is required
- Legal obligations: to comply with applicable laws, respond to lawful requests, or keep required records
You can control cookies from your browser settings. In general, you can:
- open your browser settings or preferences;
- look for the “Privacy”, “Cookies” or “Site Data” section;
- choose to block third-party cookies, block all, or allow them;
- delete cookies and stored data;
- restart the browser to apply changes.
If you block strictly necessary cookies, some functions may fail (e.g., maintaining the session).
How we share personal information
We may share personal information in limited circumstances, such as:
Service providers and processors
We may use third parties to support hosting, analytics, customer support tooling, security services, and payment processing (if applicable). These providers are typically permitted to process information only to perform services for us, under appropriate terms.
Corporate and operational changes
If we undergo a reorganisation, merger, acquisition, or asset sale, personal information may be transferred as part of that transaction, subject to continuing protections.
Legal and safety reasons
We may disclose information when we believe it is reasonably necessary to comply with law, respond to lawful requests, protect our rights, address fraud or security issues, or protect users and the public.
We do not sell personal information as a business model statement here; instead, we focus on the specific sharing scenarios described above.
Some functions may rely on external providers (e.g., measurement services, security, or integrated functionalities). These third parties may set their own cookies or identifiers. We do not control the internal operation of these technologies, but we seek to limit their use to what is necessary and require reasonable standards of security and confidentiality.
International data transfers
Our service providers or infrastructure may be located outside Australia. Where personal information is transferred internationally, we take steps designed to ensure appropriate safeguards are in place, such as contractual protections and security measures suitable to the nature of the data.
A cookie can be:
- session: deleted when the browser is closed;
- persistent: remains for a defined period or until you delete it.
The duration depends on its purpose (e.g., security, preferences, measurement) and is adjusted to be proportional to the objective.
Data retention
We keep personal information only for as long as necessary for the purposes described in this policy, including:
- Maintaining your account and providing services
- Meeting legal, accounting, or compliance obligations
- Resolving disputes and enforcing agreements
Retention periods vary based on data type, context, and legal requirements. When information is no longer needed, we take steps to delete or de-identify it.
We may update this policy to reflect technical, operational, or legal changes. The current version will be the one published on the platform with its update date.
Security
We use reasonable administrative, technical, and organisational measures to protect personal information. These may include access controls, encryption in transit where appropriate, monitoring for suspicious activity, and secure development practices.
No method of transmission or storage is risk-free. While we work to reduce risks, we cannot guarantee absolute security.
If you have questions about the use of cookies or wish to exercise options related to your preferences, contact us:
- Email: [email protected]
- Phone: +52 55 4168 2930
- Address: Av. Paseo de la Reforma 222, Floor 9, Col. Juárez, Cuauhtémoc, C.P. 06600, Mexico City, Mexico