Responsible Gambling Policy (Australia) - Royal Reels

Royal Reels is committed to promoting safer gambling practices and supporting player wellbeing. Gambling should be treated as entertainment, not as a way to generate income or recover losses. This policy explains practical steps you can take to stay in control and what we can do to help you manage your activity on royalreels-official.net.

If anything in your gambling behaviour feels difficult to control, it is important to seek support early. This policy is informational and does not replace professional advice.

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Contact details for safer gambling support

If you want to apply limits, request a time-out, self-exclude, or close your account, contact:

Email: [email protected]

Phone: +61 2 8015 7342

Address: Level 12, 90 Pitt Street, Sydney NSW 2000, Australia

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In addition to cookies, we may use equivalent technologies (e.g., local browser identifiers) for comparable purposes.

Age restriction - 18+ only

Access to the Website is restricted to people aged 18 or older. We may use age checks and account verification steps designed to support compliance with this rule. If you share devices with others, you are responsible for preventing minors from accessing any gambling-related features.

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Core principles of safer gambling

Safer gambling typically includes:

  • Setting a budget you can afford to lose and sticking to it
  • Deciding in advance how much time you will spend in a session
  • Taking breaks and avoiding long continuous play
  • Avoiding gambling when upset, stressed, tired, or under the influence of alcohol or other substances
  • Understanding that outcomes are uncertain and that losses can occur

Strictly necessary cookies

These are essential for the service to function. Without them, some features would not be available (e.g., authentication, security, load balancing). These cookies normally cannot be disabled from our preference system, although you can manage them from your browser (see the corresponding section).

Performance and analytics cookies

They help understand how the platform is used (e.g., pages visited, loading times, error events). The information collected is usually aggregated to compile statistics and improve the service. Where applicable, they are activated only with your consent.

Functionality cookies

They allow us to remember choices to offer a more consistent experience (e.g., region, language, display settings). They can be activated by our tools or by integrated components, and in certain cases, they require your consent.

Advertising and targeting cookies

If we ever use targeting cookies, their purpose would be to limit repetitions, measure campaigns, and display content more aligned with interests. If we do not perform interest-based advertising, this category may be disabled or used in a limited way. Where it exists, it will be managed by consent, and you can reject it without losing access to essential functions.

Player tools and account controls

Tools may be available through your account settings or on request through support. Availability can vary by feature and account status.

Deposit limits

You can request limits on how much money you add over a period (for example, daily, weekly, or monthly). Deposit limits help you plan ahead and reduce impulsive spending.

Loss limits

A loss limit caps the amount you can lose over a chosen period. This can help prevent “chasing losses” after an unlucky streak.

Session and time limits

Time limits restrict how long you can play in a single session or within a given period. Setting time boundaries is often as important as setting spending limits.

Reality checks and reminders

Where available, on-screen reminders can help you track elapsed time and prompt you to take a break and review your activity.

Time-outs (short breaks)

A time-out is a short, temporary suspension of your access, allowing you to cool off and reset. Time-outs can be requested for various durations depending on available options.

Self-exclusion (longer breaks)

Self-exclusion is a longer restriction that prevents you from accessing your account for a set period. During self-exclusion, you should not attempt to open new accounts or bypass restrictions. If you request self-exclusion, we will apply the restriction to the account you identify and may take additional reasonable steps to reduce the risk of re-access.

Account closure

If you prefer, you can request permanent closure of your account. Closure may require basic identity verification to protect account security and ensure the request is authorised.

When applicable, you will see a cookie notice that allows you to:

You can modify your decision at any time from the privacy/cookie options available on the platform or by resetting cookies in your browser. Please note that revoking consent does not affect the legality of prior use based on your authorization.

Warning signs that you may be losing control

Consider taking a break and seeking support if you notice patterns such as:

  • Spending more than you planned or borrowing money to gamble
  • Feeling pressure to win back losses
  • Gambling to escape stress, anxiety, or low mood
  • Hiding gambling activity from friends or family
  • Neglecting work, relationships, or responsibilities
  • Feeling irritable or restless when not gambling

You can control cookies from your browser settings. In general, you can:

If you block strictly necessary cookies, some functions may fail (for example, staying logged in).

Practical advice for staying in control

Helpful habits can include:

  • Keep gambling funds separate from essential expenses
  • Decide your limit before starting and stop when you reach it
  • Use limits and reminders rather than relying on willpower alone
  • Avoid increasing stakes to “get even”
  • Balance gambling with other activities and social time
  • Review account history periodically to identify trends

Some functions may rely on external providers (e.g., measurement services, security, or integrated functionalities). These third parties may set their own cookies or identifiers. We do not control the internal operation of these technologies, but we strive to limit their use to what is necessary and require reasonable standards of security and confidentiality.

Getting help and professional support

If gambling is causing harm or distress, consider speaking with a qualified professional such as a doctor, counsellor, or support service available in your area. If you are unsure where to start, you can contact us and we will explain the tools we can apply to your account and provide general guidance on finding support options.

In urgent situations or if you feel at risk of harm, seek immediate help from local emergency services.

A cookie can be:

The duration depends on its purpose (e.g., security, preferences, measurement) and is adjusted to be proportional to the objective.

Protecting minors and shared-device guidance

To help prevent underage access:

  • Do not share your login details
  • Use device passwords and account lock screens
  • Log out after each session, especially on shared devices
  • Use parental controls where appropriate
  • Avoid saving passwords in browsers on shared computers

If you believe a minor has accessed your account, contact support immediately so we can help secure it.

We may update this policy to reflect technical, operational, or legal changes. The current version will be the one published on the platform with its update date.

Operational approach and staff awareness (general)

We aim to design user flows that encourage informed decisions and provide access to control tools. We may also review account activity patterns to identify potential risk indicators; however, monitoring is not a guarantee of harm prevention. Staff who handle support requests are expected to treat safer gambling requests seriously and act promptly within operational limits.

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